Important arrival information

Classes take place on the top floor of an office building. The building has controlled access, so please arrive 10 minutes before your class starts.

We will meet you at the entrance and guide you upstairs to the studio. Please be aware that the building cannot be accessed independently, so late arrival may mean that you cannot enter the building once the class has started.

At the end of the class, we will escort you back to the entrance.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to give you flexibility while also respecting the limited number of places available in each class.

Yoga Classes

Cancel more than 12 hours before class

You can cancel your yoga class free of charge up to 12 hours before the scheduled start time.

If you booked using a class pass or membership, your class credit will be returned to your account.

If you paid for a single class, the amount paid will be refunded or otherwise credited according to the terms shown at the time of booking.

Cancel less than 12 hours before class

Cancellations made less than 12 hours before the scheduled start time are considered late cancellations.

In this case:

  • the class credit will be deducted from your class pass; or

  • the booking fee will not be refunded.

No-shows

If you do not attend a class and have not cancelled your booking, this is considered a no-show.

No-shows are subject to the same conditions as late cancellations.

Late arrival

Our studio is located in a building with controlled access. Participants are asked to arrive 10 minutes before the scheduled start of the class so that we can meet you at the entrance and accompany you to the studio.

If you arrive after the class has started and we are unable to provide access to the building, this will normally be treated as a late cancellation/no-show.

We therefore strongly recommend arriving early.

Exceptional circumstances

We understand that genuine emergencies and unexpected circumstances can happen.

If you have a serious or exceptional reason for cancelling within the 12-hour cancellation period, please contact us. We may make an exception at our discretion.

Classes cancelled by us

If we need to cancel a class, you will be notified as soon as reasonably possible.

You will receive either:

  • a full refund;

  • a restored class credit; or

  • the option to transfer your booking to another suitable class.

Consumer Rights

Nothing in this Cancellation Policy limits any mandatory rights you may have under applicable Dutch or European consumer law.

Where a statutory right of cancellation, withdrawal or refund applies, that right takes precedence over this policy.